Creating a new survey is easy. Just click the Surveys link on the main menu, then click the 'Create New Survey' button in the top right corner. Once you've created a new survey, if you want to go back and change any details, click the Surveys link on the main menu, then locate the survey you want to change, and click the 'Edit' button.
Survey results will show in your dashboard immediately. As soon as your Survey Script is installed, and you've create a survey to run on your website we'll begin tracking how many users are shown your survey, and how many are responding. Once you've got a survey created and running, you can view all results on the Surveys page, or watch responses come in live on your Activity Stream
When creating a new survey, click the 'Logic' tab to access all information on when, how, and on what page your survey gets shown to your website visitors.
Yes, absolutely! We want your survey to blend in with your website and look as good as possible. When creating a new survey or editing an existing one, click the 'Theme' tab to easily change the colors and appearence settings of your survey.
There are no restrictions on your response volume per survey, but your monthly response volume in total is determined by your current plan. Each plan offers a different response volume to fit the needs of different types of users. If you're reaching your monthly limit, you can upgrade your account and receive a higher monthly limit applied immediately to your account.
Once you've created at least one survey, you can view all survey responses on the Surveys page.
Of course. To download survey responses in .csv format, simply go to the Surveys page, and click the 'Export Results' button in the top right corner.
All email addresses collected with the email field of your survey stored locally on secondlayer servers where you will always have access to them. However, if you've also setup an API connection to your email marketing service, the email addresses will also be sent to that API connection. Regardless of weather you connect your survey to your email marketing API or not, every email collected from your surveys will always be stored locally on secondlayer for you to access.
Yes, of course. To download all email addresses collected from your surveys in .csv format, simply click the Email List link on the main menu, then click the 'Export Email List' button in the top right corner.